Contact the team

Working hours and communication channels for clients and partners.

Address

B-dul. Salcâmilor 6B

Program

Monday – Friday, 09:00 – 18:00

Technical assistance and operational support

Support channels and response times

📞 Phone

Priority phone support

Direct call to 0213701060, available Monday through Friday between 09:00 and 18:00. The average response time is under 2 minutes for calls within the national network.

📧 Email

Written support ticket

Send an email to info@porquanto.com. The standard response is provided within a maximum of 4 business hours. For complex issues, the resolution time can reach up to 24 hours.

💬 Chat

Real-time assistance

Live chat is active during business hours. The waiting time is a maximum of 3 minutes. Ideal for quick questions related to configuring audit and estimation platforms.

📄 Documentation

Knowledge base and guides

Access to technical manuals, video tutorials, and frequently asked questions updated monthly. The documentation covers all modules: financial audit, cost estimator, and integrated accounting.

🔧 SLA

Service Level Agreement

For premium subscription clients, the response time is 1 hour for critical incidents and 8 hours for standard requests. The SLA includes 24/7 monitoring and automatic escalation.

❓ FAQ

Technical frequently asked questions

See answers to the most common questions about ERP integration, tax report generation, and data security. Access the dedicated section for quick solutions without contacting support.

Schedule a discussion about your financial needs

Fill out the form below and a consultant will contact you within 24 hours to schedule a free, no-obligation analysis session.

Automated Financial Audit

Quick transaction verification and generation of reports compliant with Romanian accounting standards.

Learn details

Project Cost Estimation

Accurate budget forecasting based on historical data and project parameters.

See how it works

Integrated Accounting

Unified platform for financial management, bank reconciliations, and automated tax reporting.

Request a demo
Request contact

Schedule a Technical Consultation

Briefly describe your analysis or financial reporting needs and you will receive a response within 24 hours.

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